Frequently Asked Questions (FAQ)
Q:What is Zoviqa?
Ans: Zoviqa is a store specializing in kids accessories, including caps, watches, jewelry, and other stylish everyday accessories designed for children.
Q:What products do you offer?
Ans:We offer a variety of kids accessories, including caps, watches, jewelry, fashion accessories, and everyday essentials for children.
Q:Where do you ship?
Ans:We currently ship orders within the United States only.
Q:Do you offer international shipping?
Ans:No. At this time, we only ship within the United States.
Q:How long does order processing take?
Ans:Orders are typically processed within 2–4 business days after successful payment confirmation.
Q:How long does shipping take?
Ans: Shipping generally takes 5–7 business days, depending on your location and the shipping carrier.
Q:What is the estimated total delivery time?
The estimated total delivery time is 7–11 business days, including processing and shipping.
Q:How much does shipping cost?
Ans:Shipping charges are calculated during checkout and displayed before payment is completed.
Q:How can I track my order?
Ans:Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Q:What should I do if my tracking information is not updating?
Ans:Please allow 24–48 hours for tracking information to update. If the issue continues, please contact our support team.
Q:What payment methods do you accept?
Ans:We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.
Q:Are my payment details secure?
Ans:Yes. All payments are processed through secure and encrypted payment gateways.
Q:Can I change or cancel my order?
Ans:Please contact us as soon as possible. Orders can only be changed or canceled before they enter the processing stage.
Q:What is your return policy?
Ans:Eligible items may be returned within 30 days of delivery if they are unused and in their original condition.
Q:Do you offer exchanges?
Ans: No. We do not currently offer direct exchanges. Eligible items can be returned, and a new order may be placed separately.
Q:When will I receive my refund?
Ans: Approved refunds are issued to the original payment method and may take up to 14 business days to appear after processing.
Q:What should I do if I receive a damaged or incorrect item?
Ans: Please contact us within 24 hours of delivery with your order number and clear photos of the issue.
Q:Do you charge restocking fees?
Ans: No. We do not charge restocking fees for approved returns.
Q:Do you offer local pickup?
Ans: No. We do not offer local pickup or in-store shopping.
Q:Are your kids accessories suitable for everyday use?
Ans: Yes. Our products are designed to be comfortable, stylish, and suitable for everyday wear and activities.
Q:How do I know if an item is in stock?
Ans: Products displayed as available on our store are generally in stock and ready to order.
Q:Will the product look exactly like the photos?
Ans: We strive to display products accurately, but colors may vary slightly depending on your screen settings.
Q:How can I contact customer support?
Ans: You can contact us anytime by email at Contact@zoviqa.store. Our team will respond during business hours.
Q:What are your business hours?
Ans: Our business hours are Monday – Friday, 9:00 AM – 5:00 PM (GMT-5.00).
Q:Where is Zoviqa located?
Ans: Our business is located at:
166 Cannon Blvd ,Staten Island New York 10306 United States
Business Information
Business Name : Zoviqa
Business Hours
Monday – Friday
9:00 AM – 5:00 PM (GMT-5.00)
Business Email
Physical Mailing Address
166 Cannon Blvd ,Staten Island New York 10306 , United state